Help & Support

Orders can be placed online

  1. Choose the products and quantities
  2. Click “Add to cart”
  3. Go to cart and proceed
  4. Complete the payment
  5. You will receive the order confirmation email

*Please note that our call center service ended on December 29, 2023.
We accept
Orders for Continental US will be shipped via FedEx.
Orders for Alaska, Hawaii, US territories, PO BOX will be shipped via USPS.

Signature on Delivery Confirmation:
For FedEx, additional $5.25
For USPS, additional $2.65 *
* This is an "Indirect Signature Required" option which allows your neighbor or building supervisor to receive your order if you are not home.
Shipping / Delivery
Continental US (FedEx) Hi, AK (USPS)
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6
1 set $15.50 $18.00 $19.00 $18.00 $15.50 $15.20
2 sets $15.50 $18.00 $19.00 $18.00 $15.50 $15.20
3 sets $17.00 $19.50 $23.00 $19.50 $17.00 $30.40
4 sets $17.00 $19.50 $23.00 $19.50 $17.00 $30.40
5 sets $19.50 $26.00 $32.00 $26.00 $19.50 $45.60
6 sets $19.50 $26.00 $32.00 $26.00 $19.50 $45.60
7 sets $22.00 $30.00 $36.50 $30.00 $22.00 $60.80
8 sets $22.00 $30.00 $36.50 $30.00 $22.00 $60.80
Days 3 to 5 5 to 7 3 to 5 7 to 10
For FedEx (Continental US), please allow 4 to 9 business days.
For USPS (HI, AK and US territories), please allow 7 to 10 business days.

It will take longer during public holidays and peak periods.
Returns and Exchanges
Please examine your orders upon receipt for any damages or wrong items. If there are any issues, please contact us immediately. In case of damages, we will replace the damaged goods at our expense. However, customers are responsible for redelivery fees. Additional shipping charges will be added due to incorrect address or items cannot be delivered due to long-term absence and are returned to the warehouse, etc.

Please note when shipping to a company or store, be sure to enter the company/store names. If there is no description, it may be returned to the warehouse. In that case, we will charge the reshipping fee separately.


My Account
How to change my account information?
Please proceed to "My Page".
How to delete my account?
Please proceed to "My Page".
Do I need to sign up to place an order?
No. However, we recommend signing up so you can make a favorite product list or access the order history.
Log In
I cannot log in
Please confirm below:
1. Is email address or password correctly entered?
2. Password is case sensitive. Please check again.

If none of the above applies, please contact us via inquiry form.
Forgot your password?
Please reset your password from here.
Social Login
Google users can link your google account after signing up.
Go to “My Page” in order to connect the accounts. After that, you will no longer need a password to log in.

How I can order as a gift?
Registered user:
You may add sender and recipient information in "My Page”.

Guest user:
Please enter recipient information at checkout.

Please note gift wrapping is not available.
How can I ship to multiple recipients?
Please follow the steps below:
1. Select all of products and quantities for your order.
2. Add the recipients on the "Select Recipient" page and check the box for each recipient.
3. Adjust the quantities and confirm.
4. Proceed to payment.

If you have any issues, please contact us via inquiry form.
How to confirm my order
Registered user:
You can confirm your order in the order comfirmation e-mail or in "My Page".

Guest user:
You can confirm your order in the order comfirmation e-mail or please contact us via inquiry form.
How to change or cancel my order?
Registered user:
Go to "My Orders / Write a Review" in "My page". Click "Review my order" and go to the bottom of the page.
You can click "Cancel My Order" button to cancel your order.
If you wish to change the contents of your order, please cancel it and place a new order.

Guest user:
Please contact us via inquiry form.

You may cancel your order within 1 hour after receiving the confirmation email.
Are International shipments available?
No. Please contact KAMADA SOY SAUCE Inc. at for International orders outside USA.
This is a gift. Please do not include an invoice.
We will not enclose the invoice for gift orders.
Are single packs or combination sets available?
No, these items are currently not available due to our shipping system.
Allergy information
Please refer to each product page.
Radiation testing
We perform voluntary radiation testing.
Please refer to KAMADA SOY SAUCE website (Commitment to Safety) for more details.
What is the shelf life?
Please refer to each product page.
Confirmation emails
I did not receive a confirmation email.
Please check:
1. Sign up or your order is complete.
2. Your registered email address.
3. Your spam folder.

Please set to receive emails from "".
If you have any questions, please contact us via inquiry form.
How to change my email address
Please proceed to "My Page".
How can I stop receiving direct mail and/or catalogues?
Please contact us via inquiry form.
How to unsubscribe?
Please proceed to "My Page".
How to receive brochures?
Please contact us via inquiry form with shipping information and quantities.
It will be shipped from our headquarters in Japan.
Can I pick up products directly from the warehouse?
No, warehouse pickup is not available.